Help Center

Chat System upgrade notification for Buyer

In the past time,you can contact with sellers ONLY with iGVault Message.

In order to provide more comfortable communication between buyers and sellers,now we upgrade our Chat System.


How to use new chat system :

Step 1 : In your order details in “buyer order”, which order status is “to be delivered”.

You can click the button of “contact seller”,then you can enter the new chat system page,contact with buyer with sending words, images, and documents. 



Step 2:When you receive reply from sellers, you can get notification in our website here. And you can check chat records and list anytime.



Attention : In order to ensure information safety , iGVault Message is still available. You can still check message and delivery information here with searching order number or product title or else.


Have more questions? Submit a request or Online Support