Help Center

FIFA: Safe Trade: Why i haven't received my FIFA 21 coins?



In order to help you receive the coins,Please read the following tutorial carefully.


When you enter the member center, choose “Messages”and click on the order message, then click on the delivery link. Or click the button “Click to get coins”to open the link of delivery.



1. Before "Safe Trade" Start, Please confirm : 

①Make sure that your account is available to use transfer market on web app.

②Make sure you have at least 1000 coins on your account.



2. Steps for Safe Trade 3.0:

①(IMPORTANT) Please log in WEBAPP to confirm your account info (Account, Password), and record it. Click here to WEBAPP

②(IMPORTANT)Please log out your fut on your console and webapp.

③Click the delivery link in your email and message. Click here to see how to get FIFA20 Coins Delivery link.

④Fill the blanks with information you recorded in WEBAPP.


3. After do that,If you meet these problems:


1) Top problem:


The delivery link


It always shows "Processing... "


Please wait with patience,the system is deliverying your coins now,it's needs maybe 0-6h (0-24H).

You don't need to see the link,you left your correct account information before,We will assist you with the delivery, please do not log in until the order has been completed.

This method is a little slowly, but it is almost 100% security, when we finish the delivery,you will get the email,then,you could log in your account and check the coins.

Beg your understanding and please patient,thanks.


2) Other problem:


The delivery link

①It shows "Incorrect account or password.” 
That means you entered the wrong information.In order to successfully deliver, you can visit the EA website (EA Login Page) and rest the account information.

For more specific steps,you could check it here to slove the problem.



② It shows "You can not use Comfort Trade currently because your FIFA Ultimate Team level is not enough."  
In order to successfully deliver, you need unlocked the trading functions in the webapp and the level must reach 15 to start delivery.

For more specific steps,you could check it here to slove the problem.



③ It shows "Please enter the Ultimate Team and create your FUT club." 
In order to successfully deliver, you need creat the new club and make your team level to 15 or more.

For more specific steps,you could check it here to slove the problem.


④ It shows "Network abnormal or EA Server under maintance." 
Due to the syetem problem,we need you provide Origin account, Origin password, 3 correct backup codes for the delivery.

For more specific steps,you could check it here to slove the problem.


⑤ It shows "Please check your security code in Email :XXXXX  Enter code." 
In order to successfully deliver,you need log in to the email address or mobile phone number corresponding to the EA account and receive the code sent by EA.

For more specific steps,you could check it here to slove the problem.



⑥ It shows "The platform chosed for your Ultimate Team is wrong" 
That means you choose wrong platform,in order to successfully deliver,you could click the delivery link about Safe Trade & Player Trade to switch the correct server or delivery method.

For more specific steps,you could check it here to slove the problem.


⑦ It shows "Your FIFA Ultimate Team Coins is less than 1000." 
In order to successfully deliver,you need choose single player ,then complete 2 matches of single player season in order to make sure the account has 1000 coins.

For more specific steps,you could check it here to slove the problem.


⑧ It shows "Please Exit your FIFA21 on PS/XBOX/PC/SWITCH." 
In order to successfully deliver,you need quit ultimate team mode,close FIFA21,turn off your game console.

For more specific steps,you could check it here to slove the problem.



⑨If you need get FIFA Backup Codes

The Security Code was sent by EA to your Account Email or Mobile Phone(text message),if you have set google authenticator,then google authenticator will generate the code every 30 seconds.You can check your email,text message or google authenticator to get your code.

For more specific steps,you could check it here to slove the problem.


Have more questions? Submit a request or Online Support